Help

Questions

The basics

What is Mug?

A trading card of you. Take one selfie, and it's painted into a comic-style portrait on a real trading card with your name, a line about you and three joke stats. Hand printed cards out at parties, trips and nights out; friends scan them and you land in their Lineup.

What does “mug” mean?

To mug someone is to scan their card with the Mug camera, in person: the ring on the back of their printed card, or the “Mug me” card on their phone. They land in your Lineup. (It's a mugshot joke. Nobody gets robbed.)

Is it free?

Making your card, mugging people in person, pins, poses and finishes are all free. You only pay for printed cards. See Pricing.

Do I need an app?

No. Mug works in your phone's browser at mugcards.com. There's also an iPhone app if you'd rather have it on your home screen.

How old do I have to be?

13 or older. You confirm it when you make your card, and that the card is of you.

Your photo and your card

Whose photo can I use?

Your own. A card has to be of the person making it. The one exception: a crew's host can make cards of friends for a party, and each friend claims theirs (and can change it or delete it) by scanning the key card in their stack. Photos of celebrities, children or anyone who hasn't agreed are refused or taken down.

Who owns my photo and my card?

You do. You own your photo and your words; you let Mug store, show and print them so the service works. See the Terms.

Where does my selfie go?

An AI checks it's a real person, another paints your portrait, and then the selfie is deleted. Only the painting is kept. Privacy has the details.

What if my portrait looks wrong?

Reshoot it from Edit, as many times as you like, before you print. Printed cards are frozen as they were when you ordered, so print the one you love.

Can I write my own lines?

Yes. The AI suggests your line, your three stats and your scouting report, and you can rewrite any of them while your card is being made, or later in Edit.

Can I delete my card?

Yes, any time, from Edit. It comes off everyone's Lineup. Printed copies stay with whoever holds them.

Who can see what

Who can see my card?

Only people with your link or your printed card. It isn't on Most Wanted or in search engines unless you turn that on in Edit.

Who can see my socials?

Only you and the people who mug you in person. Everyone else sees which networks you're on, locked, until they mug you. They're never printed. Keep phone numbers and anything private off your card.

Someone made a card of me. What do I do?

Open it and tap More, then Report. Or write to hello@killburgercorp.com. Cards of people who didn't agree come down.

Scanning and the ring

How do I scan someone?

Open Mug and tap the camera. Point it at the ring on the back of their printed card, or at the “Mug me” card on their phone. It reads in a second.

Why a ring and not a QR code?

The ring is Mug's own code, drawn as part of the card. Each printed copy's ring works exactly once, so whoever holds the card is the one who can mug its owner. Old cards with a QR code still scan.

What is “Mug me”?

Your card on your phone, for tonight: its ring changes every 20 seconds and works once, so a friend has to be right there to scan it. It's free, and it's how you play before your printed cards arrive. A phone mug leaves 3 sealed scratch-offs that open when they scan your printed card.

The scanner says “a card on a screen”.

A card shown on a screen (a screenshot, a card page) has no code in its ring. Scan a printed card, or ask them to open “Mug me”.

Printed cards

What do printed cards cost?

$39.99 for 36 or $54.99 for 54, plus $4.99 shipping. A crew box is $14.99 a person (at least 5), 10 cards of everyone, shipping included. See Pricing.

How long do they take?

About two to three weeks door to door, longer near the holidays. The order page tells you the exact date to order by for your party.

What if they don’t arrive before my party?

Play tonight anyway: everyone can mug each other with “Mug me” on their phones. Each phone mug leaves sealed scratch-offs, and when the printed cards arrive you hand them out and scan them to open the tickets.

What’s a foil?

One card in 5 is a holo foil chase card, and the guest of honor's are all foil.

Returns?

Damaged, misprinted, or a ring that won't scan: we reprint it free. See Shipping & returns.

Scratch-offs and rewards

What do I win?

Every printed card you mug comes with 3 scratch-off tickets: new finishes for your card and free printed cards. Your first mug always wins, you never lose more than 4 tickets in a row, and an Exclusive finish or better comes within 8 finishes. The exact odds are on How it works.

Can I buy tickets?

No. Tickets can't be bought, and prizes are never money.

Your account

I got a new phone. Where did my card go?

Sign in with the email you gave when you made your card: we email a 6-digit code and every card you made comes back.

How do I contact you?

Write to hello@killburgercorp.com.

Still stuck? Write to hello@killburgercorp.com. Or read How it works.